Refund policy

Returns and Refunds
The following sets out Homartkorea Returns and Refunds Procedures.
We do not offer a refund, replacement or exchange if you change your mind about a product or products you have purchased from us, so please choose what you wish to order carefully and make sure what you purchase is exactly what you need.

Incorrect orders
When you receive your order from us and you identify that it is incorrect in anyway, please contact us within 24 hours of receipt of your order to advise us so that we can make the appropriate arrangements for replacement, return or a refund. Refunds are issued to you via the payment
method and account you used to purchase the product/s.
Please contact us via email (homartkorea@gmail.com) or through our website contact page (https://homartkorea.com.au/pages/contact)

If your order or part of your order is incorrect due to an error by us, it will be replaced at no additional charge to you or a full refund of the initial charge for the product or products will be given upon the order being returned to us. The costs of returning the order or product/s will be paid for by us.

We cannot accept for return any product if the packaging is damaged, the seal has been opened or the product used in any way, unless the product concerned is considered to be faulty after it is opened.

Damaged and faulty products
If a product/s is damaged or you consider it to be faulty please contact us within 24 hours of receipt of your order and we will advise you if the product/s are to be returned and replaced or a refund is to be issued. Refunds are issued to you via the payment method and account you used to purchase the product/s.

Generally if any product you order from us is considered to be faulty we wish to have it returned to us so that it can be passed on to the supplier of that product for review as part of ensuring product standards and quality are maintained.

Note: All product/s or order returns should be sent to Homartkorea postal address(13 Kenny Place, Carlingford New South Wales 2118, Australia) within 3-7 days of receipt of your order.

You have an adverse reaction to a product
If you have an adverse reaction to a product, please stop taking the product immediately and contact Healthy 100 so we can report the reaction to the manufacturer or supplier. The product will more than likely need to be returned to us so it can be evaluated by the manufacturer or supplier.

If the supplier or manufacturer deems the product to be at fault a refund or exchange will be issued, please note this is at the discretion of the supplier or manufacturer of the product.

If you have chemical and food sensitivities, are on other prescribed medications, or have a history of adverse reaction to nutritional supplements, you should check all ingredients and seek advice from your own health care professional before purchasing a product.

If you have been advised to stop taking a product by your doctor, medical or healthcare professional

We are unable to offer a refund on product/s if you have been advised to stop taking them by your healthcare professional.

If you are under the supervision of a healthcare professional for a specific medical condition or are using other prescribed medication, please check with your healthcare professional before purchasing product/s form us.

Postal Address for all product or order returns
Attention: Online Business Manager
Homartkorea
Carlingford Court Ground Fl.
Cnr. of Pennant Hills and Carlingford Rd.
Carlingford New South Wales 2118, Australia